RETURN
POLICY

Gozel Green is committed to a long-term satisfaction for all customers. If you are unpleased for any reason with the items purchased (your order was damaged in shipping, order defect, etc), we require that you email gozelgreenng@gmail.com or call +234 8036083654 within 2 to 3 days of delivery, with your order number and details to receive authorization. Once authorized, you may return item(s) within 14 days of the authorization date.

Gozel Green will not accept any mishandled, washed or torn after delivery order. If you wish to make any returns, please handle carefully and return all orders in their original package. We do not acknowledge any returns after 30 days from delivery date.


REFUND POLICY

All recipients of refund will receive an email confirming any returns. You should expect your refund within 3 to 4 weeks from the time refund was authorized.


SHIPPING

Standard Delivery 5 to 7 business days – Fee confirmed at checkout. We deliver worldwide via DHL or any other airfreight courier service within 3 to 4 weeks from order confirmation date.

Ensure that the billing and shipping address details are accurate, as we are unable to readdress orders. A confirmatory email will be sent as soon as your order has been dispatched.

Once order has been placed and transactions completed, Gozel Green will not accept any order cancellation. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. Please ensure to sign once order has been received. Please be aware that Gozel Green will not be responsible for any lost or missing order that has been signed for at the address stated on your order document.

Gozel Green will not be liable for any shipping fees, taxes or any other shipping duties. If you have any queries regarding shipping please contact us via email gozelgreenng@gmail.com